Leadership Sins - Difficult People and Situations Series
Leadership requires awareness, open communication and the ability to empower others.
In this case study, David is unaware of how disempowering his behavior has become. Anne gives David specific feedback and he improves.
This is broken down into three informative sections:
Part 1: The Sins David doesn't discuss and agree on the way they will work together, doesn't listen and continually interrupts, fails to acknowledge good work, invades personal space, is inflexible about the way things are done, and is oblivious to Anne's body language and the impact of his own behavior.
Part 2: Feedback Anne gives David specific feedback about his behavior and how it makes it hard for her to work effectively. David acknowledges the feedback and accepts the need to change.
Part 3: Empowerment David discusses career goals with Anne and brings out her motivation.
Learning Objectives:
Develop leaders from your management team. With this training, teach them how to open lines of communication between management and staff, demonstrate how to give feedback and manage upwards, all while learning to empower and motivate.
Key Learning Points
- Open communication and listening
- Giving feedback and managing upwards
- Supervising to empower and motivate
- Career goal discussions
Target Audience
Ideal for managers and staff at all levels for use in staff meetings, development sessions, and training workshops.
