Managing Crises - Cutting Edge Communication Comedy Series

Crises are a way of life at Cutting Edge; Tammy observes that new ones are always just around the corner. Casey gets locked in the toilet, Steve is hit in the eye by a champagne cork at a company function, and a safety drill goes terribly wrong. Serena experiences an anaphylactic reaction at a staff dinner, triggered by Sanjays peanut hummus. Marcus unleashes an office financial crisis when he mistakenly donates a million dollars to the G.U.I.L.T initiative. The key to handling any crisis lies in the 3Cs: Calmly, Carefully, Collect.

Key Learning Points

Remaining calm and focused will help you manage any crisis.

MANAGE CRISES EFFECTIVELY

• Don’t waste time
  INSTEAD: Save people, establish facts
• Don’t act without understanding
  INSTEAD: Calmly explore extent of problem
• Don’t avoid or pretend
  INSTEAD: Communicate and respond
• Don’t exaggerate or blame
  INSTEAD: Brainstorm solutions and move forward

Comedy makes learning fun

This course is part of the Cutting Edge Communication Comedy Series, created by Psychologist Eve Ash and comedienne Erin Brown, starring Emmy-award winning Kim Estes. A powerful training series covering topics every workplace needs to address. Short, sharp and funny with simple messages and skills for everyone.

Cutting Edge Communication follows several characters through a landscape of social faux pas, insult and embarrassment. This series will amaze and enter-train, covering important lessons in human interaction, motivation, leadership, service, unprofessional behavior, apologizing, negotiating, stress, difficult people among many other workplace hot button issues.

Everyone will laugh and learn with these short episodes that highlight dos and don'ts. This Australian produced series was filmed on location in Los Angeles.