Managing Crises - Interactive
Remaining calm and focused will help you manage any crisis. Everyone has responsibilities to ensure a safe workplace. This entertaining interactive course will engage all staff to manage a crisis calmly and effectively.
Crises are a way of life at Cutting Edge; Tammy observes that new ones are always just around the corner. Casey gets locked in the toilet Steve is hit in the eye by a champagne cork at a company function and a safety drill goes terribly wrong. Serena experiences an anaphylactic reaction at a staff dinner triggered by Sanjays peanut hummus. Marcus unleashes an office financial crisis when he mistakenly donates a million dollars to the G.U.I.L.T initiative. The key to handling any crisis lies in the 3Cs: Calmly Carefully Collect.
Key Learning Points
- Don’t waste time INSTEAD: Save people, establish facts
- Don’t act without understanding INSTEAD: Calmly explore extent of problem
- Don’t avoid or pretend INSTEAD: Communicate and respond
- Don’t exaggerate or blame INSTEAD: Brainstorm solutions and move forward
Comedy makes learning fun
This interactive course is part of the popular Cutting Edge Communication Comedy Series created by Psychologist Eve Ash and comedienne Erin Brown starring Emmy-award winning Kim Estes. This powerful training series follows several characters as they battle challenges, negotiate conflicts and learn from mistakes about professionalism, leadership, communication and safety. This Australian produced series was filmed on location in Los Angeles.
