Meeting Case - Study Meeting Series

Dramatized case studies of meetings

Course Overview

A versatile resource to study meeting facilitation and/or practise taking minutes See a typical meeting in progress with Sadhana, the team leader and six participants of various ages, nationalities and communication styles. The group discusses quality and delivery issues, team breakfasts and schedules - not always agreeing.

Key Learning Points

• Use agendas to plan and control
•  Taking minutes and listing actions
•  Resolving conflict, managing disruptions
•  Clarifying, summarising, explaining  
•  Decision-making, voting, agreeing

Target Audience

Sales Staff, Telephone Staff, Managers, Service Staff, Trainers

Language

English

Participants/Talent

Eve Ash