Creating a No-Blame Culture - Cutting Edge Communication Comedy Series
Carol creates an innovative Corporate Social Responsibility program that is trending on Twitter after a disastrous typo in the press release. Serena is outraged by the undesirable publicity. Fingers are pointed and chaos erupts as the team looks for scapegoats. Marcus and Carol present a 4-step process so everyone can avoid blaming, learn from mistakes and ensure it doesn’t happen again.
Key Learning Points
People love to blame when mistakes happen. Yet mistakes are the invitation to innovate.
SHARE MISTAKES TO INNOVATE FOR THE FUTURE
- Don't blame when something goes wrong
INSTEAD: Be brave and openly share mistakes - Don’t exaggerate the damage
INSTEAD: Assess impact and reinforce positives - Don't continually complain about problems
INSTEAD: Discuss best actions to fix problems - Don’t abandon good ideas after a problem
INSTEAD: See opportunities to learn and innovate
Comedy makes learning fun
This course is part of the Cutting Edge Communication Comedy Series, created by Psychologist Eve Ash and comedienne Erin Brown, starring Emmy-award winning Kim Estes. A powerful training series covering topics every workplace needs to address. Short, sharp and funny with simple messages and skills for everyone.
Cutting Edge Communication follows several characters through a landscape of social faux pas, insult and embarrassment. This series will amaze and enter-train, covering important lessons in human interaction, motivation, leadership, service, unprofessional behavior, apologizing, negotiating, stress, difficult people among many other workplace hot button issues.
Everyone will laugh and learn with these short episodes that highlight dos and don'ts. This Australian produced series was filmed on location in Los Angeles.
