Calming a Complainer - Cutting Edge Communication Comedy Series

The Calming a Complainer video provides skills to deal wth comlpainers professionally and calmly by examining an amusing case study: Barney is irate because his car is blocked in, and gets increasingly angry when his complaint is mismanaged. He shows how when someone is angry and complaining, you never become angry yourself. You stay calm – never be rude or patronizing. Manage your emotions – know that you have the capacity to solve the problem - and take responsibility to get things fixed. Show your concern, actively listen, ask questions to get to the facts, and work together to solve the problem with a practical solution.

In this Calming a Complainer video you will learn that when someone has a complaint or is unhappy or becoming angry, you must not get caught up in their emotions. You will manage a complainer well when you take responsibility to fix problems and keep working with them to exceed expectations.

Key Learning Points

• Don’t ignore reasons for anger
  INSTEAD: Ask questions to establish facts
• Don’t raise your voice
  INSTEAD: Stay calm and in control
• Don’t escalate by being defensive
  INSTEAD: Take responsibility to fix problems
• Don’t lose your positivity
  INSTEAD: Persevere and exceed expectations

Comedy makes learning fun

This course is part of the Cutting Edge Communication Comedy Series, created by Psychologist Eve Ash and comedienne Erin Brown, starring Emmy-award winning Kim Estes. A powerful training series covering topics every workplace needs to address. Short, sharp and funny with simple messages and skills for everyone.

Cutting Edge Communication follows several characters through a landscape of social faux pas, insult and embarrassment. This series will amaze and enter-train, covering important lessons in human interaction, motivation, leadership, service, unprofessional behavior, apologizing, negotiating, stress, difficult people among many other workplace hot button issues.

Everyone will laugh and learn with these short episodes that highlight dos and don'ts. This Australian produced series was filmed on location in Los Angeles.