Teaching Greetings - Interactive

An everyday greeting is usually taken for granted. Yet judgments are often made from those first words. This engaging interactive course teaches learners the importance of greeting others professionally, building rapport – all part of making a good impression.

Carol starts by criticizing the way Carlos had difficulties with names and titles. Alex explains to Carlos how to address people using either their title and last name or their first name but not a combination of their title and first name. Alex also explains to Carlos the differences between greeting people on the telephone and greeting them in person. Carol criticizes Carlos when he tries to deal with someone who is very angry her criticism largely being about his pronunciation. Alex patiently teaches Carlos how to make people feel comfortable and is very encouraging while Carol continues to be critical of his abilities in a demeaning way. Alex also helps Carlos better understand his role and what behavior is expected at the front desk.

Key Learning Points

• Don’t assume greetings are easy INSTEAD: See the benefit of coaching
  
• Don’t forget names and titles INSTEAD: Greet people professionally
  
• Don’t assume small talk is small value INSTEAD: Develop the skills to build rapport
  
• Don’t expect immediate perfection INSTEAD: Celebrate each step forward
  

Comedy makes learning fun

This interactive course is part of the popular Cutting Edge Communication Comedy Series created by Psychologist Eve Ash and comedienne Erin Brown starring Emmy-award winning Kim Estes. This powerful training series follows several characters as they battle challenges, negotiate conflicts and learn from mistakes about professionalism, leadership, communication and safety. This Australian produced series was filmed on location in Los Angeles.