Creating Positive Impressions - Interactive

Joke about lack of professionalism in others. But don’t forget to look in the mirror. This engaging interactive course teaches learners the importance of good presentation, greeting others professionally, building rapport – all part of making a good impression.

Carol is showing some important clients through the office and notices that team members Michael and Wendy are being cold and unwelcoming. Mana comes to greet these clients as Carol struggles with the pronunciation of names. Mana gives a vague explanation of what the clients will be doing. Carol takes an opportunity to school Wendy on her greeting skills and Michael on the lack of warmth in his facial expressions and body language. Mana leaves the clients unfulfilled while Carol admonishes her in front of these important people at the same time giving her tips to improve. Meanwhile the clients are frustrated and leave as Mana and Carol argue in front of them.

Key Learning Points

• Don’t ignore people INSTEAD: Make everyone welcome
  
• Don’t be vague INSTEAD: Demonstrate expertise
  
• Don’t behave rudely INSTEAD: Always be professional
  
• Don’t miss opportunities INSTEAD: Build ongoing relationships
  

Target Audience

This interactive course is ideal for customer service staff and frontline staff.

Comedy makes learning fun

This interactive course is part of the popular Cutting Edge Communication Comedy Series created by Psychologist Eve Ash and comedienne Erin Brown starring Emmy-award winning Kim Estes. This powerful training series follows several characters as they battle challenges, negotiate conflicts and learn from mistakes about professionalism, leadership, communication and safety. This Australian produced series was filmed on location in Los Angeles.