Handling Anyone Difficult - Cutting Edge Communication Comedy Series
We all have to deal with difficult people. Carlos complains to Steve about difficult people he has to contend with on a daily basis. He often feels like hitting them, which Steve naturally discourages. Carol offers her six ways of dealing with difficult people, explored by Steve and Carlos:
1. Observe calmly, do not get sucked into people’s dramas.
2. Listen and show empathy. Acknowledge people’s frustration.
3. Focus on facts: see what people want, and what you can do for them.
4. Ignore bad behaviors, no matter what people are dishing up (this can be easier said than done).
5. Give feedback about bad behavior in a constructive fashion.
6. Build your skills by rehearsing dealing with difficult people. As Steve says, “be 100% Zen”.
And believe it or not, dealing with such people helps you get to the next level.
Key Learning Points
Over-reacting to difficult people gets in the way of a positive outcome.
LEARN TO HANDLE ANYONE DIFFICULT
- Don’t get frustrated and emotional
INSTEAD: Observe calmly - Don't blame or over-react
INSTEAD: Listen and show empathy - Don't get involved or side-tracked
INSTEAD: Focus on needs and facts - Don't get upset by annoying behavior
INSTEAD: Ignore or give feedback
Comedy makes learning fun
This course is part of the Cutting Edge Communication Comedy Series, created by Psychologist Eve Ash and comedienne Erin Brown, starring Emmy-award winning Kim Estes. A powerful training series covering topics every workplace needs to address. Short, sharp and funny with simple messages and skills for everyone.
Cutting Edge Communication follows several characters through a landscape of social faux pas, insult and embarrassment. This series will amaze and enter-train, covering important lessons in human interaction, motivation, leadership, service, unprofessional behavior, apologizing, negotiating, stress, difficult people among many other workplace hot button issues.
Everyone will laugh and learn with these short episodes that highlight dos and don'ts. This Australian produced series was filmed on location in Los Angeles.
