Handling Anyone Difficult - Interactive

Handling Anyone Difficult is part of the Cutting Edge Communication Comedy Series. A powerful training series covering over 80 workplace topics every workplace needs to address. Short, sharp and funny with simple messages and skills for everyone.

In this course, Carlos is frustrated by all the difficult poeple he is working with, so Steve teaches Carlos 6 key skills so problems don't escalate with difficult people.

Key Learning Points

• Don’t get frustrated and emotional INSTEAD: Observe calmly
  
• Don't blame or over-react INSTEAD: Listen and show empathy
  
• Don't get involved or side-tracked INSTEAD: Focus on needs and facts
  
• Don't get upset by annoying behavior INSTEAD: Ignore or give feedback