Welcoming New People - Interactive

Early days in a new job have a big impact. A warm friendly start makes all the difference. This interactive course is designed to help team leaders and team members build a supportive and caring team, by welcoming new people and showing care and support to those around you.

Sherry is new, but gets relegated to the bottom of the stairs, where she feels isolated and excluded from team activities and events. Alex tries to make Tammy feel welcome and to assist her understanding of basic phrases, while Michael does the same for Carlos. Meanwhile Carlos, whose English skills are better than Tammy, tries to help her with basic phrases. Carol gives Carlos and Tammy a training session, but is patronizing and dismissive, using words and phrases they both struggle to understand, making Tammy and Carlos feel quite devalued. Sherry in the meantime feels completely disconnected from the rest of the staff and excluded from all sorts of activities. Casey goes out of her way to visit Sherry several times a day to make her feel welcome, appreciated and valued.

Key Learning Points

• Don’t ignore new people INSTEAD: Be sociable and warm
  
• Don’t overlook needs INSTEAD: Anticipate and respond to needs
  
• Don’t patronize or cause discomfort INSTEAD: Explain and invite discussion
  
• Don’t focus on negatives INSTEAD: Build a positive culture
  

Target Audience

Team leaders, team members and managers

Comedy makes learning fun

This interactive course is part of the popular Cutting Edge Communication Comedy Series created by Psychologist Eve Ash and comedienne Erin Brown starring Emmy-award winning Kim Estes. This powerful training series follows several characters as they battle challenges, negotiate conflicts and learn from mistakes about professionalism, leadership, communication and safety. This Australian produced series was filmed on location in Los Angeles.