Office 2010 - Outlook Intermediate - Contact Tools

Learning Objectives

• Dial a Contact's Phone
• Track Phone Call Duration 
• Using Contact Information 
• Use Business Cards 
• Store Business Card Details

Course Overview

• With a contact selected, you can dial their number by clicking on the More button from the Communicate group and then selecting Call. 
• When the Call box opens you can change the contact or call the contact on an alternative number.
• Track the duration of your call by clicking in the Create new Journal Entry when starting new call box.
• Use the Open Contact button to open the complete Contact file.
• Provided you are attached to a modem you can use the Start Call button to dial your contact. The End Call button is only available when your call is connected to allow you to disconnect.
• Contact details may be sent as electronic business cards by right-click the record you wish to send and select As a Business Card from the Forward Contact menu. The business card will be sent in, and as, an attachment to an email.
• If you receive a business card in an email you can open it by double clicking the attachment and using the Save