Managing urgent client requests

In this course, you will cover the following topics:

• How to manage urgent requests
• Visualize an example of a potential question to better answer it
• Practise managing urgent requests from your clients by interacting with different characters

For each situation presented, you will receive expert guidance explaining why your answer is appropriate or not. You will also have the opportunity to repeat the training to further embed your knowledge and improve your skills.

Target Audience

All individuals in contact with clients.

Accreditation

PMI accreditation: earn 0.25 PDU from PMI.