Managing difficult or challenging behaviours in primary healthcare

Course Overview

This 1.5 hour interactive course provides step-by-step guidance on how to defusing tension and prevent the escalation of an incident using practical examples.

This course is written by content experts and has been peer reviewed.

Target Audience

Nurses and midwives

Learning Objectives

Participants will learn:

• Why people may present with challenging behaviours;
• How to recognise the early signs;
• Understand short-term interventions, and
• Some basics for how to prevent challenging behaviours.

Business Outcomes

This course is useful as an introduction to managing difficult and challenging behaviours and can form part of an onboarding learning package for new nurses.