Managing Feedback and Complaints
This 1.5 hour course is designed for all healthcare workers and explores how to appropriately respond to feedback and complaints in order to improve health service delivery.
Course Overview
This course provides details of how feedback and complaints can be appropriately responded to and used to improve health service delivery.
This course has been written by healthcare content experts and has been peer reviewed.
Target Audience
All healthcare workers and managers
Learning Objectives
Participants will learn to manage a complaint appropriately utilising effective communication skills.
Business Outcomes
This course is part of foundation learning. It encourages open and transparent processes and will help understanding of how to improve patient and organisation outcomes.
This course may be used by providers to demonstrate evidence of workforce training that is consistent with the NSQHS Standards, Standard 1: Clinical governance - Patient safety and quality systems.
This course may be used by providers to demonstrate evidence of workforce training that is consistent with the ACQS Standards, Standard 8: Organisational governance.
