Turning Challenging Conversations Into Successful Collaborations

Course Overview

Conversations become difficult when the person receiving the message responds negatively or when we experience anxiety about delivering the message and don't know what to say or how to say it. This course is unique in that it guides you through self-awareness information and exercises to first deal with your own internal barriers and then provides you with the scripts and skills you need to deliver your difficult conversation in a positive manner. In this course you will:

• Understand the internal and external challenges inherent in challenging conversations
• Learn scripts for difficult conversations
• Identify strategies to handle resistance, anger and manipulation
  

Presenter: Donna Marshall, M.A.