Welcome to the topic of continuous quality improvement (CQI)! This video course, "CQI: Statistics," is meant to explain how statistics can be analyzed and used for improving workplace processes. The five video lessons in this series cover how to calculate and interpret measures of central tendency, the normal distribution, and standard deviation in data sets. This course provides statistical tools which you can apply to many aspects of your CQI initiatives. This program is valid for one PDC for the SHRM-CP or SHRM-SCP and one hour of recertification credit through the HR Certification Institute. Please be sure to note the program ID number in your online recertification file. For more information about certification or recertification, please visit the SHRM website at www.shrm.org and the HRCI website at www.hrci.org. SHRM Activity ID: #18-U90FS and HRCI Activity ID: #343820