Interactive
Continuous Quality Improvement: Diagrams
Biz Library
Updated Feb 12, 2019Welcome to the topic of continuous quality improvement (CQI)! This video course, "CQI: Diagrams," provides diagramming tools which can be add to your CQI toolkit. The five video lessons in this series explain five different kinds of diagrams which can be used to analyze and improve your business processes. By the end of this course, the viewer will know when to use which diagram, as well as how to analyze them for their organization’s benefit. This program is valid for one PDC for the SHRM-CP or SHRM-SCP and one hour of recertification credit through the HR Certification Institute. Please be sure to note the program ID number in your online recertification file. For more information about certification or recertification, please visit the SHRM website at www.shrm.org and the HRCI website at www.hrci.org. SHRM Activity ID: #18-XVNFM and HRCI Activity ID: #343826
