Everyone needs to communicate assertively, not aggressively or non-assertively. There is no room for aggressive behavior at work. Respectful, assertive behaviors at work are essential for cohesive teams.
This program is aimed at helping everyone communicate effectively and assertively, respecting other people’s rights and their own rights. It will help those who are not assertive to stand up for themselves and their rights – it is all about the way they think. This course will provide skills and strategies for people to build and develop their communication skills and self-esteem so they can be more confident at work.
• We all have a range of positive and negative thoughts and ‘messages’, some messages are voiced some remain as underlying thoughts
• We all have the power to choose our own mood and attitudes and we can switch on positive assertive messages if we choose
• Positive thoughts usually underpin positive actions and enhance wellbeing at work
• Our attitude and communication style impacts those around us
• Under-confidence must be replaced with skills to stand up for oneself and be assertive
It is ideal for training seminars short meetings conferences workshops and for one on one motivational coaching or self-development online. Managers and trainers can use the content and activity sheets to help their people ‘audit’ their negative messages and develop and sustain positive messages and positive service attitudes.
Key Learning Points
• We all have a range of positive and negative thoughts and ‘messages’
• Some messages are voiced some remain as underlying thoughts
• We all have the power to choose our own mood and attitudes
• We can switch on positive assertive messages if we choose
• Positive thoughts usually underpin positive actions and enhance wellbeing at work
• Our attitude and communication style impacts those around us
• Everyone needs to communicate assertively, not aggressively or non-assertively
• Managers must create a positive culture at work with assertive, respectful communication
• Respectful, assertive behaviors at work are essential for cohesive teams
• Customers, fellow staff, managers and contractors all require assertive communication
• There is no room for aggressive behavior at work
• Under-confidence must be replaced with skills to stand up for oneself and be assertive
The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinking patterns. Each program is short with a unique tempo and style great graphics and music… and no voices! It uses a simple approach based on the notion of ‘scripts’ or ‘messages’ in our head that help us or hinder us at work. It ows a range of typical thinking patterns that underpin the actions and work that people do. It shows how negative messages can be transformed with a proactive approach to: SWITCH ON POSITIVE MESSAGES! Culture is changed when thoughts become actions and this is the vital link to positively change a workplace culture and the style of communication.
