The course is aimed at service staff, health care professionals and helpers in a wide range of industries. It is ideal for attitudinal telephone and service training conflict resolution and for developing effective communication skills. It can be used for induction team building counseling training, management development, training seminars, short meetings, conferences, workshops and for one on one motivational coaching or self-development online. Managers and trainers can use the content and activity sheets to help their people ‘audit’ their negative messages and develop and sustain positive messages and positive service attitudes.
The program has four segments:
1. Managing stresses at work
2. Gives positive thinking strategies for working long hours with minimal recognition
3. Explores ways to manage self and emotions
4. Skills and actions for overcoming burnout
Key Learning Points
• Some messages are voiced some remain as underlying thoughts
• We all have the power to choose our own mood and attitudes
• We can switch on positive caring messages if we choose, even when we are under pressure
• Positive thoughts usually underpin positive actions and enhance wellbeing at work
• Our mood and attitude impact those around us
• Everyone contributes to the culture of the organization
• Leaders need to set an example with a positive caring approach
• A positive culture at work is motivating and performance is improved
• Caring supportive behaviors at work are essential for cohesive teams
• Customers, fellow staff, managers and contractors all require a caring attitude
• Caring attitudes and behaviors can be shown in a number of ways
The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinking patterns. Each program is short with a unique tempo and style great graphics and music… and no voices! It uses a simple approach based on the notion of ‘scripts’ or ‘messages’ in our head that help us or hinder us at work. It ows a range of typical thinking patterns that underpin the actions and work that people do. It shows how negative messages can be transformed with a proactive approach to: SWITCH ON POSITIVE MESSAGES! Culture is changed when thoughts become actions and this is the vital link to positively change a workplace culture and the style of communication.
