Creating a No-Blame Culture - Interactive
People love to blame when mistakes happen. Yet mistakes are the invitation to innovate. This interactive course is designed to provide managers and team leaders with useful strategies, skills and expertise to build and maintain a respectful, safe workplace where teams are positive and productive.
Carol creates an innovative Corporate Social Responsibility program that is trending on Twitter after a disastrous typo in the press release. Serena is outraged by the undesirable publicity. Fingers are pointed and chaos erupts as the team looks for scapegoats. Marcus and Carol present a 4-step process so everyone can avoid blaming learn from mistakes and ensure it doesn’t happen again.
Key Learning Points
- Don't blame when something goes wrong INSTEAD: Be brave and openly share mistakes
- Don’t exaggerate the damage INSTEAD: Assess impact and reinforce positives
- Don't continually complain about problems INSTEAD: Discuss best actions to fix problems
- Don’t abandon good ideas after a problem INSTEAD: See opportunities to learn and innovate
Comedy makes learning fun
This interactive course is part of the popular Cutting Edge Communication Comedy Series created by Psychologist Eve Ash and comedienne Erin Brown starring Emmy-award winning Kim Estes. This powerful training series follows several characters as they battle challenges, negotiate conflicts and learn from mistakes about professionalism, leadership, communication and safety. This Australian produced series was filmed on location in Los Angeles.
