Retail Selling Skills - The Importance of Listening

Course Overview 

Listening is one of the most important skills in selling.

Learning Objectives 

In this training video, viewers are shown a scenario demonstrating the various aspects of listening, and how they can impact on the sales process, such as:

• Paraphrasing
• Paying attention
• Not interrupting
• Not making assumptions
• Clarifying by asking questions

Target Audience 

The information within this video can be applied to any sales situation.

Business Outcomes  

Duration  

 4 Minutes