Retail Selling Skills - Using the Telephone

Course Overview 

Without doubt, the telephone is an immensely powerful tool in projecting a company's image. How a salesperson conducts them self on the phone can impact greatly on the how they perceive the company as a whole.

Learning Objectives 

In this video, viewers will learn about:

• Preparation for answering the call
• Importance of projecting a positive image over the phone
• Communication techniques for the telephone

Target Audience 

The information within this video can be applied to any sales situation.

Business Outcomes  

They say you only get one chance to make a great first impression. The telephone call is often the conveyor of the first impression of your business.  Maximise those first impressions of with this easy to understand, effective training video

Duration  

 4 Minutes