Phone Skills - Answering the Phone

Course Overview 

Today every caller likes to feel they are dealing with a highly skilled and professional organisation. Whenever you pick up the phone at work, its important to remember that YOU are the organisation. This training video highlights several important factors to consider when answering the telephone, which will contribute to setting your organisation apart from others.

Learning Objectives 

Viewers will learn the importance of:

• First impressions
• Remaining focused
• Sitting upright
• Smiling

Target Audience 

Target audience is everyone answering telephone calls in your business.

Business Outcomes  

They say you only get one chance to make a great first impression. Guarantee the first impressions of callers to your business with this easy to understand, effective 4 minute training video.

Duration  

 4 Minutes