Preparing For A Difficult Conversation

As a manager, there are many difficult conversations you may need to have, such as resolving a conflict or disciplining bad behaviour. A little preparation can help these conversations go more smoothly, and this lesson will show you how you can do that.

This microlearning course comes with additional materials to help you implement the learning, including three key actions to take, a blueprint for self-coaching, and a simple infographic to remember the main points.