How To Hold A Difficult Conversation

As a manager, there are many difficult conversations you may need to have, such as resolving a conflict or disciplining bad behaviour. In this lesson, you'll learn four steps you can take to hold tough or awkward conversations and avoid potential ill-feelings between you and your colleagues.

This microlearning course comes with additional materials to help you implement the learning, including three key actions to take, a blueprint for self-coaching, and a simple infographic to remember the main points.