Phone Skills - Your Voice

Course Overview 

On the telephone your voice is everything! It has to substitute for the friendly smile, eye contact, firm handshake, and stylish clothes that we can all use in face to face meetings.

Learning Objectives 

In this video, viewers will learn about:

• Pace
• Intonation
• Body Language and
• The value of a smile

Target Audience 

A great training tool for anyone involved in using the telephone.

Duration  

 4 Minutes