Phone Skills - Taking Messages

Course Overview 

Taking a message on the telephone, can be one of the most important elements of using the telephone at work. If you take the message, you are the caller’s only hope that that communication gets through to the right person.

Target Audience 

Target audience is everyone answering telephone calls in your business.

Business Outcomes  

In today’s modern workplace its more important that telephone messages get through to the target person clearly and concisely.  This self-paced training program will show your people exactly how to ensure that happens.