Memorable Customer Service - The Cycle of Service

Stages in the cycle of service relate to those times when your customers are in contact with some part of your company and are formulating an opinion as to the type of organisation you work for.

This Cycle Of Service training program takes a look at each stage of negotiations between a client and a printing company and where dealings may have fallen down in the end.

Learning Objectives

After watching this video, you will be able to recognise the different stages of the cycle of service in your organisation and generate a positive impression of your organisation at the stage in which you interact with the customer.

Target Audience

All staff in your organisation who come into contact with your customers.