Developing loyalty through customer relationships
Interactive

Developing loyalty through customer relationships

Specific examples of quality customer-focused service and a simple method for dealing with complaints.

Cegos Training
Updated Feb 13, 2019

By the end of this module you will be able to build customer loyalty at each contact cross-sell effectively and deal with potential complaints.

This course will cover:

  • Securing loyalty through satisfaction.
  • Identifying how to become your customer’s preferred supplier.
  • Managing dissatisfaction.
  • Cross-selling through advice.

Target Audience

Anyone who works in direct contact with customers.

Accreditation

PMI accreditation: earn 0.5 PDU points from PMI.