Managing objections – Level 2

Deal with your interlocutor’s objections with flexibly by adapting your solutions.

This course will cover:

• Learn about the DRAC method - Dig deeper Rephrase Argue/Adjust Control/Concretize.
• Imagine an example of dealing with an objection.
• Practice dealing with objections while preserving the relationship with the different characters that you will meet. In this module you will need to adapt your solution to take into account the needs of your interlocutor. 

Target Audience

For anyone having to manage objections.

Accreditation

PMI accreditation: earn 0.25 PDU points from PMI.