Managing objections – Level 1
Interactive

Managing objections – Level 1

Learn how to adapt and respond to customer objections

Cegos Training
Updated Feb 13, 2019

Deal with your interlocutor’s objections with flexibility by adjusting your argument.

This course will cover:

  • Learn about the DRAC method - Dig deeper Rephrase Argue/Adjust Control/Concretize 
  • Imagine an example of dealing with an objection
  • Practice dealing with objections while preserving the relationship with the different characters that you will meet.

Target Audience

Anyone who wants to learn to manage objections.

Accreditation

PMI accreditation: earn 0.25 PDU points from PMI.