Managing objections – Level 1

Deal with your interlocutor’s objections with flexibility by adjusting your argument.

This course will cover:

• Learn about the DRAC method - Dig deeper Rephrase Argue/Adjust Control/Concretize 
• Imagine an example of dealing with an objection
• Practice dealing with objections while preserving the relationship with the different characters that you will meet.

Target Audience

Anyone who wants to learn to manage objections.

Accreditation

PMI accreditation: earn 0.25 PDU points from PMI.