Memorable Customer Service - Customer Contact

It makes a lot of sense that every exposure you have with a customer whether it be on the telephone or face-to-face should be the best thing that has happened to that customer all day.

This Customer Contact training course is an easy to follow guide on the importance of each customer contact.

Learning Objectives

After watching this video, you will be able to use a step-by-step technique on how to make your customers feel like VIPs when interacting with customers and apply improved communication and listening skills to these interactions.

Target Audience

All staff in your organisation who come into contact with your customers.