Customer Service in Care (including feedback and complaints) – Aged Care Quality Standard 6
Interactive

Customer Service in Care (including feedback and complaints) – Aged Care Quality Standard 6

Ensure quality customer service through effective communication, handling of complaints, and continuous improvement

Aged Care Learning Solutions
Updated Oct 29, 2018

This course covers the following:

  • Customer service, brand and consumer directed care delivery
  • Good and poor customer service
  • Responding to individual’s needs
  • Barriers to and effective communication skills
  • Sensitive and courteous handling of complaints and feedback
  • Continuous improvement

Business Objectives

Your workforce is your brand. Give them the knowledge to ask the question… “How may I be of service to you?” This topic provides a guide to good customer service from the first point of contact and includes strategies to support and manage people’s right to complain. This learning activity aligns to Standard 6 of the Quality Aged Care Standards.

Audience

This learning activity is for Aged Care workers