Provide a more professional level of aged care by understanding how to act on complaints and feedback
Video 7 in the Aged Care Quality Standards video series - About Me.
Business Application
About Me – Standard 6 will introduce your workforce to the consumer being at the centre of the new standards. This highly engaging 10 - 15 minute video will present the consumer outcomes and organisational requirements through the eyes of the consumer. The learner will have a practical understanding of the Aged Care Quality Standards and scenarios will facilitate the application of their learning.