Workplace Aggression - Aged Care Quality Standard 7

This course covers the following:

• Triggers for verbal or physical aggression
• Alcohol intoxication
• Risk management approach to remove or reduce workplace aggression.

Business Objectives

Aggressive incidents in the workplace can cause physical and psychological injury. This learning activity provides information about the triggers for aggressive actions and reactions. Having the skills and knowledge to recognise and respond to incidents of aggression helps can remove or reduce the risk to workers and those they provide care and services to. Workplace Aggression aligns to Standard 7 of the Aged Care Quality Standards.

Audience

This learning activity is for Aged Care workers