What to Say When…Tips and Scripts for Tricky Situations at Work

It’s always important to know the right thing to say in various situations, but it’s particularly important at work. Getting tongue-tied or putting your foot in your mouth when speaking to a work colleague or superior could get you into trouble and impact your ability to thrive in your career.

So wouldn’t it be great if you had a virtual archive of precise language you can use in any professional situation? For example, what might you say when someone at work loses a loved one, when office politics get ugly or when a colleague isn’t pulling their weight?

Taught by Ilise Benun, an author and teacher known as the Marketing Mentor, this course provides you with concrete advice and guidance about how to handle a wide variety of situations and conversations. Using bite-sized videos that portray real-world situations, it will give you the tools you need to communicate clearly, appropriately and assertively at work.

In this class, you’ll learn how to:

• Communicate with everyone in your professional arena, from bosses to direct reports, vendors to clients.
• Avoid miscommunication when possible and recover from it when you can’t.
• Go from people-pleaser to self-respecting professional.
• Know the right thing to say at the right moment.
• Take time to assess the situation before making your response.
• Know when to speak and when to stay quiet.
• Decide whether a written or a verbal response is more appropriate.