Course

How To Assertively Deal With Aggression

Keep things professional in difficult situations by learning how to effectively deal with workplace aggression

Skills Hub

Updated Oct 16, 2018

How can you deal with a customer or colleague that is acting aggressively? In this course, you will learn how to assertively deal with aggression in a professional manner.

This microlearning course comes with additional materials to help you implement the learning, including three key actions to take, a blueprint for self-coaching, and a simple infographic to remember the main points.

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Skills HubGLOBAL

Skillshub specialises in creating digital learning content that is practical, engaging and focused on action. Skillshub provides over 500 microlearning ‘sessions’ each focusing on a different skill, ranging from management and leadership, project management, to finance for non-finance professionals. Each session contains a video, workbooks and other resources which help learners keep track of what they have learned after their microlearning video has ended. Skillshub are a well-recognised provider in the UK/Europe, and Skillshub courses are all CPD certified for UK learners. Skillshub is a UK-based content provider of HR compliance training available in the Go1 Content Hub and relevant globally.