Supporting Change - Healthcare Edition

Course Overview

Supporting Change helps managers recognize, understand and interpret change within their organization so that they can more successfully manage their team throughout the process. We all know that change is inevitable in life, so it's not a matter of if things will change, but how well you can manage change when it comes. Changes will affect different team members in different ways. The more clearly you understand the types of reactions team members might have to change, the easier it is to determine ways to support them through the change. You'll learn about the three phases of change, which will give you a better understanding of how change occurs. You'll learn about the 8 common negative reactions to change and how to handle each reaction. You'll also learn 6 proven strategies for supporting change and practice using each in scenario situations. Next, you'll learn about the five-steps to a successful Supporting Change discussion with a team member. You'll see a positive example video of a team leader demonstrating these skills. Finally, you'll have the opportunity to practice these skills in a variety of full scenario situations.