Improving Work Habits - Healthcare Edition
This course provides useful skills and tools for team leaders, which will allow them to have effective discussions with team members about poor work habits.
Course Overview
Improving Work Habits helps team leaders develop the tools to have effective discussions with team members about poor work habits. Work habits are non-performance based issues, such as showing up late, not wearing proper clothing, or not following the break policy. First, you’ll learn about classifying work habits and practice how to focus on facts and behaviors (not attitudes or opinions) in these conversations. You’ll then learn how to keep the ownership and responsibility for the poor work habit on the team member. Next, you'll see a positive example of a team leader successfully having an Improving Work Habits discussion. You'll practice this five-step process yourself, in full scenario situations to begin preparation to have these conversations on the job.
