So HELP Me: Employee Edition
Interactive

So HELP Me: Employee Edition

Biz Library
Updated Sep 04, 2018
"So HELP Me: Employee Edition" illustrates realistic customer service problems that can frustrate both customers and employees. The video provides solutions to these problems that satisfy everyone: the customer, the organization, and the employee. These solutions include: working with policy to solve problems, helping customers outside your department, actively listening, treating every customer as your own, and defining customer needs.