Retail Selling Skills - Questioning the Objection

Course Overview 

No matter what is being sold, essentially every sales process will have some form of customer objection. Making assumptions as to what the customer is objecting to without really knowing what the reason is, can be detrimental to the outcome of a sale. In this training video viewers are shown a scenario demonstrating how a customer objection can be easily misinterpreted.

Learning Objectives 

In this minute video, viewers will learn:

• How to best handle customer objections
• The advantages of careful questioning
• Listening skills

Target Audience 

The information within this video can be applied to any sales situation.

Business Outcomes  

This video will certainly improve your levels of converted sales.

Duration  

 3 Minutes