Resolving Conflict in the Workplace

Conflict is a normal and natural feature of many workplaces. Conflict can have both a positive and a negative impact in any workplace. 

Resolving negative conflict is important so that you can maintain your customer and client base, and work effectively with suppliers and employees.

Target Audience
Everyone

Learning Outcomes

This resource examines:

• Sources of Conflict
• Types of Conflict that can occur
• Origins of Conflict
• Stages of Conflict
• Importance of planning how to manage conflict
• Importance of developing and using effective communication strategies to address the conflict
• Steps to resolve the conflict
• Importance of developing and agreeing on the actions to resolve the conflict.