A Guide to Conflict Resolution

Dealing with conflict in the workplace can be difficult. Seeing a person with whom you have issues every day can be challenging and distracting. Resolving conflicts has a major positive effect on the work environment, making it happier and more productive. Having employees with this conflict resolving quality is an important part of creating a productive workplace. This conflict resolution training course highlights the important aspects of resolving conflicts in the workplace. The course offers a myriad of conflict resolution skills and strategies that will help employees better deal with disputes in the workplace.

Learning Objectives

• Identify different types of conflict in the workplace
• Recognize internal and external factors that can affect or contribute to conflict
• Manage and resolve conflict using effective strategies and methods
• Avoid intensifying negative conflict by knowing what actions and behaviors to avoid

Time to complete

40 minutes