Course Overview
Whether you are new to the receptionist role or just looking for new ideas and tips to increase your efficiency this short course will give some fresh ideas and perspectives for your role.
On reception, just the first few minutes of interaction with a customer or visitor, the tone is set for the company. The modern receptionist serves as a crucial central coordination point for the organisation and their contacts with clients, suppliers and customers.
The effective receptionist recognises that an on-going knowledge of the business and a pro-active approach to providing customer service to both the internal and external customers are crucial.
Topics for this course include:
Attitude, customer service, communication, answering the telephone, empathy, positive first impressions, call control, handling difficult customers.
Each topic includes a workbook that will help you apply the principles in your role and provide an action plan that you can work towards for each area.
