Problem-solving: Tools and Methods - Part B
Addressing the problem resolution process using practical tools that you can transfer easily to your own context.
Managers have numerous problems to solve on a daily basis. To be effective they need to clarify the problem determine the probable causes and provide appropriate solutions. In this module you are going to follow a method that will help you through a succession of key steps and associated tools to structure your ideas and thoughts and be more effective in your problem solving approach.
This course will cover:
- Choosing the best solution (effectiveness grid and decision matrix).
- Using indicators to monitor short and medium term progress.
Target Audience
Anyone who wants to find a long-term resolution to a problem, individually or in a group.
Prerequisites
It is recommended that you first work through Part A of this course.
Accreditation
PMI accreditation: earn 0.5 PDU points from PMI.
