Problem-solving: Tools and Methods - Part A
Addressing the problem resolution process using practical tools that you can transfer easily to your own context.
Managers have numerous problems to solve on a daily basis. To be effective they need to clarify the problem determine the probable causes and provide appropriate solutions. In this module you are going to follow a method that will help you through a succession of key steps and associated tools to structure your ideas and thoughts and be more effective in your problem solving approach.
This course will cover:
- What is a problem?
- Presentation of the “ACE” problem resolution method.
- How to identify a major problem by the difficulties encountered (Pareto decision matrix).
- Drawing up a factual breakdown of the problem (WWWWHHW method)
- Correctly identifying and selecting the causes that you need to address (fishbone diagram root cause analysis).
Target Audience
Anyone who wants to find a long-term resolution to a problem, individually or in a group.
Prerequisites
There are no prerequisites, but it is recommended that you also complete Part B of this course.
Accreditation
PMI accreditation: earn 0.5 PDU points from PMI.
