Observe: Every Customer is Unique (Part 3 of 4)

This video is the third lesson out of four in the "Customer Service: Make it Easy!" series. Be conscious of your customer's words and demeanor. Also, be aware of customers' level of knowledge and use language appropriate for them. Every customer is unique; the key is to not treat every customer the same. A quiz is included in the video course version of "Customer Service: Make it Easy!"