Act: Customer Service is All About Solving Problems (Part 4 of 4)

This video is the fourth lesson out of four in the "Customer Service: Make it Easy!" series. Sometimes solving customer problems requires a little creativity. Learn to look for alternatives when you can't give the customer exactly what they want. The key is for you to work for a solution, so the customer doesn’t have to. A quiz is included in the video course version of "Customer Service: Make it Easy!"