Handling emotions within your team - Part B

Course Description

As a manager, you are often confronted with the individual and collective feelings and emotions of your staff. If you ignore or underestimate them, these emotions may manifest themselves in counterproductive behavior that can be harmful to performance. It’s your job to learn to accept these emotions and support them by developing your listening and empathy skills.

This course will cover:

• Practicing responding appropriately to a co-worker’s feelings.
• Identifying the signs of collective feelings and managing them appropriately.

Time to Complete

15 minutes